Business Process Outsourcing
Advantages of the sector
Bulgaria offers qualified and cost-effective workforce and advantageous rents of commercial space and very competitive overall costs of doing business.
According to the A. T. Kearney Global Services Location Index™, 2010, Bulgaria remains among the winners in outsourcing in Europe together with Romania, both countries occupying the 17th and 25th places, respectively. Although it is a member of the European Union the country offers lower cost profile than most other member states.
The Annual Broadband Study by Cisco in 2010 ranks Bulgaria 5th in the world and 3rd in Europe in terms of internet speed.
Bulgaria prides itself on the system of foreign language secondary schools where after a year of intensive study of a foreign language the students switch to studying main subjects in the respective foreign language.
98% of the students enrolled in secondary schools in Bulgaria study a foreign language, 73% study at least two foreign languages.
60 500 students graduate from 53 universities and colleges. 50% of them are potentially suitable for employment within the BPO industry.
Office rents in Sofia are the lowest in the region and are likely to remain low due to oversupply of office space.
Attrition rate in BPO centers in Bulgaria is several times lower than that in the rest of Europe and India.